Ordering online: The Veterans Collectibles web site is supported by the latest technology of secure servers and all credit card information is encrypted.

Returns: Veterans Collectibles guarantees your complete satisfaction with every purchase. You may return any purchase to us for prompt exchange or refund (less shipping and handling) for up to 30 days after invoice date, with the exception of special orders.

Shipping & Handling: Shipping and handling charges are non-refundable. Customers exchanging or returning products are responsible for all shipping and handling. For rates - click here!

Fast, Reliable Shipping: We ship all available merchandise within 48 hours of receiving your order, unless currently out of stock.

Prices: Prices are subject to change without prior notification.

Product Availability: At times, items may be no longer available, and you may request a store credit or a refund.

In addition to ordering online you may order...

By Phone: Call toll free 800-626-8387, and ask for customer service. Our representatives are available during regular business hours (9:00 a.m. to 4:30 p.m., ET). After hours, on weekends, and on national holidays, telephone answering equipment will accept your call and record your message. If requested, your call will be returned within 48 hours. Please give your full name and telephone number, including area code. Do not leave orders on the answering machine.

By Mail: Please complete all requested items on the order form (PLEASE PRINT). In order to expedite your order, mail only checks, money orders, travelers checks, or credit card information. Do not mail cash. Mail to:

Veterans Collectibles™
8605 Cameron Street - Suite 400VC
Silver Springs, MD 20910

By FAX: Place credit card orders directly by fax, 24 hours a day at 888-919-8387.

Credit Cards: We accept American Express, Visa, Master Card, and Discover cards. All orders placed by credit card are charged at the time of the order.

Checks: Veterans Collectibles" will accept checks as payment. All checks must be preprinted with your full name and address and include your home phone number. A $35.00 return check fee will be charged for all returned checks.

Phone Orders: Please call 800-626-8387 (9:00 p.m.-4.30 p.m.). Have item numbers and your credit card ready.

Special Orders: Orders that are placed with additional requirements are not exchangeable or refundable (i.e.-names engraved or embroidered).

Website: www.veteranscollectibles.com  

Back Orders: Back orders may take up to 6 weeks, depending on the item and season.